Secondary support

Help when a control needs attention.

Guidance supports the working controls; it is not the core paid product. Device-specific help is published only for a connection Family Digital Defence can provision, verify and operate from the Control Hub.

01

Device enrolment

Connect a supported device, verify its provider check-in and unlock only the controls that it can enforce.

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02

Protection profiles

Choose the balanced, strict or school profile in the Control Hub and check provider acceptance alongside the device’s latest check-in.

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03

Protected web-access pause

Operate a supported DNS lockdown, confirm provider acceptance and understand an offline, bypassed or ambiguous command.

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04

Breach Watch

Verify a family email, confirm monitoring status and respond to an authenticated exposure alert.

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05

Phone alerts

Connect the main parent’s phone, test delivery and keep sensitive event details behind sign-in.

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06

Billing and membership

Manage the membership, cancellation or an activation question through structured member support.

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